Sales Policy

We will reply back to you within 3 business day to your enquiry email. Please feel free to contact us anytime. 

Our policy lasts 10 days after receiving the order(Based on Tracking Status). If 10 days have gone by since receiving the order, unfortunately we can’t offer you a refund, exchange or replacement. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Also restocking and shipping fee apply. All shipping fee and handling fee will not be refunded. There are certain situations where only partial refunds are granted: products with obvious signs of use. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your paypal account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@mantalab.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, exchanged, cancelled, replaced.  

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mantalab.com

We do not offer combine orders for pre-orders. Also we do not offer combine shipping for separate orders on same pre-order. If you wish to purchase the products in bulk, please contact support@mantalab.com before ordering.

If you receive the box with heavy outer damage, please do not accept. After accepting the heavy damaged outer box, we are not responsible for the contents. Once, it's returned to us, we will ship it back to you. Also, If you believe the product is damaged, we will try our best to replace for that material which is damaged by sending a replacement material with your next order or if you desire to receive the replacement before your next order, we will ship it out with the surfaced registered mail. If we do not have replacements for the material, we will request for you to return the order or provide you with a partial refund(Maximum 30% of original price of the product) in form of discount codes or credit.